Privacy policy
Nutrition Planet NEW OE (‘we’ or ‘the store’) values the protection of your personal data. This policy explains how we collect, use and protect information when you visit our website or place an order.
Information we collect
- Identity information, such as your first and last name.
- Contact information, including your email address, telephone number and delivery address.
- Transaction information, such as the products you order. We do not store complete payment-card details; these are processed by secure third-party payment providers.
- Technical and browsing information, such as IP address, browser, visit time, pages visited and cookies.
Why we process your information
We process information to fulfil our contract with you, including processing orders and arranging delivery; to answer enquiries and provide order updates; and to meet legal obligations, including invoicing and tax requirements. Where you have consented, we may send newsletters and offers. You can withdraw this consent at any time.
Information is used for account administration, payment processing, shipping, fraud prevention and statistical analysis to improve the shopping experience.
Sharing information
We do not sell your personal information. We share information where necessary with trusted service providers, such as couriers and payment providers, and with competent authorities where required by law or necessary to protect our rights.
Retention
Information is retained only for as long as necessary for the purposes for which it was collected, including applicable order-record and tax obligations.
Your rights
Under the GDPR, you have rights including access, rectification of incorrect or incomplete information, erasure and objection to processing for marketing purposes. To exercise your rights, contact info@nutritionplanet.gr.
Security
We apply appropriate technical and organisational measures to protect your personal information.
BestPrice 360
We have integrated BestPrice 360 to collect statistics and measure the performance of our participation in BestPrice.gr. This tool enables the transmission of anonymous visit and order-activity data for statistical analysis and the improvement of marketing activities.
Only if you have consented to saving orders through the relevant option in your BestPrice profile will each online order be automatically saved to that profile. Only basic order information, such as the order code and products, is transmitted; personal data contained in the order is not transmitted through this feature. This feature is separate from order fulfilment, which remains the responsibility of Nutrition Planet.
For more information, see the BestPrice privacy policy.
Contact
Nutrition Planet NEW OE
F. Tzavella 20, Ioannina, Greece
Telephone: 26510 70211
Email: info@nutritionplanet.gr