Returns and refunds

Your shopping experience matters to us. We understand the uncertainty that can accompany online purchases and provide the following returns and refunds policy in accordance with Directive 2011/83/EU and Greek consumer-protection legislation.

1. Right of withdrawal

You may withdraw from your purchase within 14 days of receiving the goods, without providing a reason. Products must be returned in their original condition and packaging, together with proof of purchase, such as a receipt or invoice.

For hygiene reasons, opened products cannot be returned unless they are damaged or defective.

2. How to return an item

Contact sales@nutritionplanet.gr or call 26510 70211. Send the goods to Fotou Tzavella 20, 45333 Ioannina, Greece.

Once we receive and inspect the return, we will notify you whether it has been approved. Return shipping is paid by the customer unless the product is defective.

3. Refunds

Approved refunds are made using the original payment method, such as card, PayPal or bank transfer. A refund is issued within 14 days of receiving the returned goods or evidence that they have been sent back. The refund includes the full product amount and the original shipping cost, if applicable.

4. Defective products

Defective goods are covered by the statutory guarantee, including replacement, repair or refund as applicable. We cover the return shipping cost for defective goods.

5. Exclusions

Products damaged through excessive use are excluded from returns under this policy.